Returns & Refunds

You have 7 days from the day your order is delivered to raise a return or exchange request. Requests raised after 7 days cannot be accepted, since the window is what lets us resell returned stock responsibly.

To be accepted, the item must come back in the condition it arrived in:

• Unworn and unwashed, with no signs of wear, stains, odour, or alteration.
• All original tags still attached.
• Returned in its original packaging where possible.
• Accompanied by the order ID used at checkout.

• Items marked Final Sale at the time of purchase.
• Items that have been worn, washed, altered, or damaged after delivery.
• Items returned without tags or outside the 7-day window.
• Innerwear and socks, for hygiene reasons.

If the fit is not right, we will exchange the item for a different size in the same style, subject to availability. Exchanges follow the same 7-day window and condition requirements as returns.

If the size you want is unavailable, we will process it as a return and refund instead.

• Email us at jasw_73@yahoo.com with your order ID and the item you would like to return or exchange, and tell us briefly what went wrong.
• We will confirm by email whether the request qualifies, usually within 2 business days.
• Once approved, we will arrange a pickup where our courier partner services your pincode, or share return shipping instructions if not.
• Pack the item with its tags intact and hand it to the courier.

If your order arrives damaged, defective, or is simply not what you ordered, tell us within 48 hours of delivery and include photographs of the item and packaging.

These cases are always our cost. We will arrange a free pickup and send a replacement or a full refund, including any shipping you paid, whichever you prefer.

Once your return reaches us and passes inspection, we issue the refund within 2 business days. How quickly it reaches you then depends on your bank.

• Prepaid orders — refunded to the original payment method, typically landing in 5 to 7 business days.
• Cash on delivery orders — refunded by bank transfer, so we will ask for your account details when the return is approved.
• Any discount applied to the order is recalculated proportionally against the items you keep.
• Shipping charges are refunded only where the return is due to our error, such as a damaged, defective, or incorrect item.

You can cancel an order at no cost any time before it has been dispatched — just email us with your order ID. Prepaid cancellations are refunded in full to the original payment method.

Once an order has been dispatched it can no longer be cancelled, but you can still return it under this policy after it arrives.

You can check the status of any order from the Track Order page using your order ID together with the email address the order was placed under. Both are required, which is what keeps your order details private.